Privacy Policy
Who Are We?
Arc Inclusion, part of REO Digital Limited (REO), operates to promote accessibility and inclusivity. Our office address is 100 Black Prince Road, London, United Kingdom, SE1 7SJ. For any data protection concerns, please email us at [email protected]
At Arc Inclusion, we respect your privacy and are committed to protecting the confidentiality of your personal information. Our aim is to be as transparent as possible about what we do with your data and why.
Why We Process Your Personal Data
We process your personal data for our legitimate interests as a business, but only if necessary for the purpose we collected it for. These purposes include:
- Sales and marketing activities such as calls, emails, and other communications with you.
- Understanding how you interact with our website and social media.
- Handling account-related activities such as email, written and verbal communications, and agreements.
- Financial activities, such as billing communications.
- Fulfilling obligations under a contract with you or the business you represent.
We will only retain your data for as long as necessary to perform these processes.
Automated Processing
To ensure you receive the most relevant communications from Arc Inclusion, we use automated processes for lead scoring and marketing based on behaviour. This may help determine the content of marketing emails or the best time to contact you.
The Data We Use
We process various categories of data about you as part of our operations, including:
- Contact details.
- Emails and records of verbal conversations.
- Activity on our website and social media.
- Employment information, such as job title and responsibilities.
- Communication preferences and records of marketing activity.
- Information on where we obtained your data.
How We Receive Your Personal Data
Your personal data may be collected in the following ways:
- Forms: Submitting details via forms on the Arc Inclusion website (e.g., to request information or resources).
- Cookies: Using cookies to track your website activity (for details, see our Cookie Policy).
- Social Media: Communications via social media platforms.
- Direct Communications: Emails, calls, written letters, or face-to-face meetings.
- Third Parties: Occasionally, we receive data from third parties.
Who Will See Your Data?
Your personal data will only be accessed and used by employees of Arc Inclusion and REO Digital. We operate a role-based access policy, meaning employees only access personal data necessary for their role. We do not share your data with third parties.
Your Rights
You have the following rights regarding your personal data:
- Access: Confirm whether your data is being processed and check its lawfulness.
- Correction: Rectify any mistakes in your personal data.
- Deletion: Request the erasure of your data.
- Processing Restriction: Stop the processing of your data.
- Data Portability: Request transfer of your data to another organisation under certain circumstances.
- Direct Marketing Objection: Object to the processing of your data for direct marketing.
- Profiling Objection: Object to profiling or automated decision-making under certain conditions.
- Complaints: Lodge a complaint with the ICO if you are dissatisfied with how we process your data.
Contact us at [email protected] to exercise these rights or for any queries about our data processing.
Electronic Marketing
With your permission, we will use electronic marketing methods (emails, SMS, social media) to share updates, offers, and industry insights. You can unsubscribe at any time using the link provided in our communications.
Confidentiality and Security of Your Data
We prioritise the security and confidentiality of your personal data. It will not be shared with any third party unless required by law. We employ robust organisational and technical controls to safeguard your data.
Feedback
Your views on privacy matter to us. If you have any comments or questions, please email [email protected].
Resources
Explore strategies, methods, and trends on accessibility, inclusivity, and other relevant topics on our website.
